Our proven service models for operating your Automic Automation® environment reduce your costs, increase its reliability and ensure that you can concentrate fully on your core business.
Our trained and certified staff take responsibility for everything needed to keep Automic® running reliably. As an Automic® user, you do not need to maintain your own or external full-time staff. This is good for your budget, because you only pay for what you actually need. And you reduce your dependency on individual people. Instead, you get the support of a whole team of specialists who fit seamlessly into your individual business processes.
Customers in Germany, Austria and Switzerland have been relying on our competent and comprehensive support for years. We are there for you 24/7.
No two automation environments are the same. That's why we don't just offer off-the-shelf services. Instead, your unique requirements are the benchmark. Based on our best practices, your company's policies and recognised standards, we work with you to develop a collaborative model that works best for your business.
At the same time, you will benefit from the accumulated experience of our Managed Services team in automation infrastructure, workflow design and operation, as well as our partnership with the manufacturer of Automic Automation®. Chances are we have seen your problem before and solved it successfully. When you get support from us, you can be sure that every handle fits. That's what we stand for.
Decide on the cost-effective operation of your automation within the framework of our basic package and build on it.
The focus is on the individual design of the required services, which can be extended in a modular and completely flexible manner with any elements from our Service Katalog . In this way, you not only get tailor-made support, but also an appropriate cost model with support from Automic Automation® experts for administration and operation. And, if you wish, even beyond.
Our aim is to become your "single source of service" for Automic Automation®. Save yourself the hassle of recruiting and managing a large number of IT service providers and consultants. Our team of specialists will provide you with the support you need, when you need it.
Our basic Managed Services package:
- Initial analysis & ramp-up
- Automated daily health check
- Support from qualified Automic® specialists
- Service provision during fixed standard service hours
- Defined SLA on a fixed price basis
Individual extensions:
- Extended service hours
- On-Call Support
- Shortened response times
- Onsite support & project work