With our proven service models for operating your Automic Automation® environment, you can reduce costs, increase reliability, and fully focus on your core tasks.
Our trained and certified specialists take full responsibility for everything required to keep your Automic® environment running smoothly. As an Automic® user, you don’t need to maintain in-house or external full-time staff — saving your budget and reducing dependency on individual team members. Instead, you gain the support of an entire team of specialists seamlessly integrated into your operations.
Customers across Germany, Austria, and Switzerland have trusted our comprehensive, expert support for years. And we’re available 24/7 to keep your operations running.
No automation environment is the same — so we don’t offer off-the-shelf services. Your individual requirements are our measure. Together, we develop a tailored collaboration model based on best practices, your corporate policies, and recognized standards.
You also benefit from the accumulated experience of our long-standing Managed Services team for automation infrastructure, workflow design, and operations — and from our partnership with the makers of Automic Automation®. Chances are, we’ve seen your challenge before and solved it successfully. When you receive support from us, you can be confident: every action is precise and reliable. That’s our promise.
Start with our cost-efficient base package and build from there.
ervices are tailored to your needs and can be extended modularly with any elements from our service catalog . This ensures both precise support and a cost-effective model with guidance from Automic Automation® experts — and beyond, if needed.
Our goal: to be your single source of service for Automic Automation®. Save time on recruiting and managing multiple IT vendors and consultants. Our team delivers exactly the support you need, right when you need it.
Managed Services Base Package:
- Initial analysis & ramp-up
- Automated daily health checks
- Support from qualified Automic® specialists
- Service during standard business hours
- Defined SLA on a fixed price basis
Individual Extensions:
- Extended service hours
- On-Call Support
- Faster response times
- Onsite support & project work